white and grey concrete building near swimming pool under clear sky during daytime

Customer Journey

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

Aibrook aims to turn your vision into reality with minimum disruption to your daily life. Whatever size project you are intending for your home, Aibrook will assist in every way they can, from advice and guidance on planning and preparation of the site to the supply and installation and spending time with you to ensure the finishing touches complete the transformation.

OUR AIM

The Process

Consultation Services
person holding pencil near laptop computer
person holding pencil near laptop computer

Choosing the right aluminum windows and doors can be overwhelming due to numerous options. Our representatives will assist you in finding an impressive solution tailored to your needs.

person writing on white paper
person writing on white paper
man in blue jacket standing beside brown wooden post
man in blue jacket standing beside brown wooden post
Planning&Coordination

We support you throughout the entire project. When you're ready, we'll schedule a visit to verify final measurements and submit your order to manufacturers.

After project planning and measurements, your windows and doors are locally fabricated by skilled craftsmen using cutting-edge equipment to ensure precision workmanship.

Production Process
man in black jacket and pants standing beside white car during daytime
man in black jacket and pants standing beside white car during daytime
view of two persons hands
view of two persons hands
Expert Fitting

Experienced installers will handle your project. Our fitters comply with New Zealand building codes and Window & Glass Association NZ standards. We professionally remove your old windows and doors to complete the installation.

Quality Assurance

To maintain our excellent reputation, we consider a job complete only when you're fully satisfied. Any necessary remedial work will be performed before we consider the project finished.

a little girl sitting on a couch holding money

Flexible payment options

Free quotation and measurement

30% deposit after confirming the quotation and signing the contract

30% deposit before shipment of materials

20% deposit after all materials arrive at the construction site

Final payment upon completion of the project